FedEx Express experienced substantial flight and sort disruptions last night due to winter weather, snow and ice at the Memphis hub. Potential delays are possible for package deliveries across the U.S. with a delivery commitment of February 12, 2014. FedEx is committed to provide service to the best of our ability. Please continue to check FedEx Service Alerts for updates.
Continue to check the status of your shipments on fedex.com or go to fedex.com for updates to FedEx Service Alerts. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to service disruption email notifications at the FedEx Email Subscription Center.
Operational impacts to other FedEx operating companies may vary due to local weather conditions.
Consistent with the provisions of the FedEx Service Guide, FedEx Express money-back guarantee is suspended for U.S. packages and shipments inbound into the U.S. from international locations with a delivery commitment of February 12, 2014.
Winter Storms in the Southern U.S.
A winter storm is expected to produce hazardous conditions in the southern U.S. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated in AL, GA, MS and TN. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed. Please continue to check fedex.com for updates.
Up to date information on weather advisories can be found at the National Weather Service (www.weather.gov).