About Us > FAQ / Compliance
+1 800-525-0022

FAQs

Do you have a question about our services? Please review the FAQs below. If you are unable to find an answer to your questions, please contact our customer service team. We are here to help. 

If you forgot your password, you can have it emailed to you by following these simple steps:
     1. Go to log-in screen
     2. Click on the Forgot your password link
     3. Enter your User ID
     4. An e-mail containing a temporary password will be sent to the address on file
     5. Log-in using your temporary password
     6. To change your password to your preference, click on your name in the top right corner, next to the "log out" link
     7. Type your new password in the "New Password" and "Confirm Password" boxes, then click save

Remember, passwords are case sensitive, must be at least six characters, and contain at least one letter and one number.
If you forgot your user ID, you can have it emailed to you by following the simple prompts on the log-in screen. 
     1. Go to the log-in screen
     2. Click on the Forgot your User ID link
     3. Enter your e-mail address
     4. An e-mail containing your User ID will be sent to the address on file

If you know the e-mail address associated with your account, you can use the Forgot your User ID link followed by the Forgot your password link on the log-in page to obtain your User ID and reset your password.

If you would like assistance with accessing your account, we are here to help. Feel free to call (800) 282-2754 or e-mail customerservice@capital-drug.com. We will locate your User ID by searching our database using your e-mail address or first and last name. In order to ensure your security, we do not keep your password on file. We are able to provide a temporary password, then you can go into the self-service account maintenance tool on our website to set your preferred password. Please remember that passwords are case sensitive, must be at least six characters, and contain at least one number and one letter.

If you are a current customer, you can reach your personal account representative by calling 800-525-0022. If you do not know your account representative, feel free to e-mail customerservice@capital-drug.com.

At Capital Drug, we are committed to providing the highest quality customer service and ensuring compliance with the Drug Supply Chain Security Act (DSCSA). In order to verify product integrity and compliance with the return policy, all returns require prior authorization. 

Contact your account representative to obtain a Return Goods Authorization (RGA) Form and to discuss the merchandise you wish to return. Merchandise returned without an approved RGA Form will not receive credit.

Our full returns policy is available on 
the Forms section of the website once you are logged in.

Yes, we are proud to maintain direct relationships with both branded and generic pharmaceutical manufacturers ensuring the safety and security of the supply chain to your end user. 

We are licensed throughout the contiguous 48 states and provide shipment to our customers through UPS and FedEx. Tracking information for all products that have shipped is available under My Account once you are logged in. 

UPS
U.S. Customer Service: 1-800-PICK-UPS (1-800-742-5877) or customer.service@ups.com
FedEx 
Package tracking: fedex.com/Tracking
U.S. Customer Service: 1-800-GoFedEx (1-800-463-3339)

Thank you for considering partnering with us to meet your pharmaceutical needs. If you have additional questions, feel free to contact our customer service team. 

If you are interested in becoming a customer, we have an easy, four step process for you to follow. Click here to get started. 

If you are seeking information on payment history, your current balance, or access to recent invoices, you can obtain that information in the My Account section of this site once you are logged in. If  you have a billing discrepency or inquiry and need to speak with someone, contact your personal account representative, call customer service at 800-282-2754, or e-mail customerservice@capital-drug.com (Attn:A/R Department).

Please mail your payments to the following address:

Capital Wholesale Drug Company
P.O. Box 933166
Cleveland, OH 44193

The Drug Quality and Security Act (DQSA), was signed into law on November 27, 2013. Title II of DQSA, the DrugSupply Chain Security Act, outlines critical steps to build an electronic, interoperable system to identify and trace certain prescription drugs as they are distributed in the United States.

Ten years after enactment, the system will facilitate the exchange of information at the individual package level about where a drug has been in the supply chain. The new system will:

  • enable verification of the legitimacy of the drug product identifier down to the package level;
  • enhance detection and notification of illegitimate products in the drug supply chain; and
  • facilitate more efficient recalls of drug products.

Drug manufacturers, wholesale drug distributors, repackagers, and many dispensers (primarily pharmacies) will be called on to work in cooperation with FDA to develop the new system over the next 10 years.

As an ‘authorized trading partner’, Capital Wholesale Drug Company is committed to maintaining full compliance with all regulations. Therefore, we provide our customers with on-demand access to complete traceability documentation (Transaction Information, Transaction History, and Transaction Statement) for all products shipped. Capital can also provide electronic transmission of the traceability information to the customer or its designated third-party partner. We comply with all licensure and other reporting requirements.

The customer is responsible for retaining the traceability information unless the customer has a signed agreement with Capital Wholesale Drug Company to store this information on the customer’s behalf.

Yes, our website has a Draft Orders option that will allow you to create and save as many orders as necessary. Once you have added products to your cart, open your cart then hit "Save for Later". You will be able to name your order and come back to it when you are ready to submit.