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Frequently Asked Questions

Do you have a question about our services? Please review the FAQs below. If you are unable to find an answer to your questions, please contact our customer service team. We are here to help. 

  • How do I contact my personal Account Representative?
    If you are a current customer, you can reach your personal account representative by calling 800-525-0022. If you do not know your account representative, feel free to e-mail
  • What is your return policy?
    At Capital Drug, we are committed to providing the highest quality customer service and ensuring compliance with the Drug Supply Chain Security Act (DSCSA). In order to verify product integrity and compliance with the return policy, all returns require prior authorization. Contact your account representative to obtain a Return Goods Authorization (RGA) Form and to discuss the merchandise you wish to return. Merchandise returned without an approved RGA Form will not receive credit. Our full returns policy is available on the Forms section of the website once you are logged in.
  • Are you a full line distributor?
    Yes, we are proud to maintain direct relationships with both branded and generic pharmaceutical manufacturers ensuring the safety and security of the supply chain to your end user.
  • How will my order be shipped?
    We are licensed throughout the contiguous 48 states and provide shipment to our customers through UPS and FedEx. Tracking information for all products that have shipped is available under My Account once you are logged in. UPS Package tracking: U.S. Customer Service: 1-800-PICK-UPS (1-800-742-5877) or FedEx Package tracking: U.S. Customer Service: 1-800-GoFedEx (1-800-463-3339)
  • How do I become a Capital Drug customer?
    Thank you for considering partnering with us to meet your pharmaceutical needs. If you have additional questions, feel free to contact our customer service team. If you are interested in becoming a customer, we have an easy, four step process for you to follow. 1. Complete our Credit Application. 2. Provide a copy of the following: a. State License b. DEA License 3. Submit completed documents to Capital Drug by: a. Email:, OR b. Fax: (614) 297-8224 4. Your information will be reviewed, and a personal account representative will be in touch to finalize account setup. If you have not heard from a member of our team within 48 hours, please contact customer service at (800) 282-2754.
  • Who should I contact with billing inquires?
    If you are seeking information on payment history, your current balance, or access to recent invoices, you can obtain that information in the My Account section of this site once you are logged in. If you have a billing discrepancy or inquiry and need to speak with someone, contact your personal account representative, call customer service at 800-282-2754, or e-mail (Attn: A/R Department).
  • Where should I mail my payments?
    Please mail your payments to the following address: Capital Wholesale Drug Company P.O. Box 933166 Cleveland, OH 44193
  • What is the Drug Supply Chain Security Act, and how are you compliant?
    The Drug Quality and Security Act (DQSA), was signed into law on November 27, 2013. Title II of DQSA, the DrugSupply Chain Security Act, outlines critical steps to build an electronic, interoperable system to identify and trace certain prescription drugs as they are distributed in the United States. Ten years after enactment, the system will facilitate the exchange of information at the individual package level about where a drug has been in the supply chain. The new system will: enable verification of the legitimacy of the drug product identifier down to the package level; enhance detection and notification of illegitimate products in the drug supply chain; and facilitate more efficient recalls of drug products. Drug manufacturers, wholesale drug distributors, repackagers, and many dispensers (primarily pharmacies) will be called on to work in cooperation with FDA to develop the new system over the next 10 years. As an ‘authorized trading partner’, Capital Wholesale Drug Company is committed to maintaining full compliance with all regulations. Therefore, we provide our customers with on-demand access to complete traceability documentation (Transaction Information, Transaction History, and Transaction Statement) for all products shipped. Capital Drug can also provide electronic transmission of the traceability information to the customer or its designated third-party partner. We comply with all licensure and other reporting requirements. The customer is responsible for retaining the traceability information unless the customer has a signed agreement with Capital Wholesale Drug Company to store this information on the customer’s behalf.
  • I started an order but can't finish it until later, is there a way to save my order?
    Yes, our website has a Draft Orders option that will allow you to create and save as many orders as necessary. Once you have added products to your cart, open your cart then hit "Save for Later". You will be able to name your order and come back to it when you are ready to submit.
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